Refund policy

Returns & Refunds Policy

Our Return Policy

At VONTEUX, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we accept returns within 30 days of receipt.

Return Requirements

To be eligible for a return, your item must meet the following conditions:

Returned within 30 days of the date you received your order
Item must be in brand new condition
All original tags must be attached
Item must be in its original packaging
Item must be unworn, unwashed, and unused
Proof of purchase or receipt must be provided

Items that do not meet these requirements may not be accepted for return.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Items marked as final sale
Gift cards
Items that show signs of wear or use
Items without original tags or packaging

How to Initiate a Return

To start a return, please follow these steps:

Contact us at hello@vonteux.com within 30 days of receiving your order
Include your order number and reason for return
Wait for our team to provide you with return instructions and a return authorization
Securely package your item(s) in the original packaging
Ship the item back to the address provided by our team

Important: Please do not return items without contacting us first, as unauthorized returns may not be processed.

Return Shipping Costs

Customers are responsible for paying return shipping costs. We recommend using a tracked shipping service, as we cannot guarantee that we will receive your returned item.

Return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If your return is approved:

Your refund will be processed within 5-10 business days
The refund will be issued to your original payment method
You will receive a confirmation email once the refund has been processed
Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account

Original shipping costs are non-refundable (if applicable).

Exchanges

If you need a different size, color, or product, please contact us at hello@vonteux.com to arrange an exchange.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at hello@vonteux.com with:

Your order number
Photos of the damaged or defective item
A description of the issue

We will work with you to resolve the issue as quickly as possible, either by sending a replacement or issuing a full refund. You will not be responsible for return shipping costs for damaged or defective items.

Pre-Sale Orders

For pre-sale orders, the 30-day return window begins from the date you receive your item, not from the date of purchase. All other return policy terms apply.

Your Rights

This returns policy does not affect your statutory rights. As a consumer in the UK or EU, you have certain legal rights including the right to cancel within 14 days under the Consumer Contracts Regulations. For more information about your statutory rights, contact your local Citizens Advice Bureau or Trading Standards office.